RedSofa (“we”, “us”, or “our”) provides a digital reading service available through our iOS application and related services. This Privacy Policy explains how we collect, use, and protect personal information when you interact with RedSofa, including the RedSofa mobile apps, administrative portals, and public websites.
1. Information We Collect
Account and Profile Information
- Identifiers provided by Apple or Google when you sign in using Sign in with Apple or Google Sign-In (e.g., subject identifiers, display name, email when shared).
- Optional contact information you provide directly, such as your email address when requesting support.
Service Usage Data
- Reading activity including the books you add to your library, last-read chapter, and progress markers, stored in our reading record tables.
- Chapter unlock history and coin ledger transactions used to deliver paid content and maintain purchase history.
- Device information captured by Apple/Google authentication flows and essential logs generated by our infrastructure (IP address, timestamp, request metadata) for security and abuse prevention.
Payment and Subscription Records
- Apple App Store or Google Play purchase identifiers (such as transaction IDs, product IDs, and receipt metadata) to validate in-app purchases, coins, and subscriptions.
- Coin balance adjustments recorded in our internal `coin_ledger` for compliance and support.
2. How We Use Information
- Deliver core reading features, synchronize your library, and remember reading progress across devices.
- Process purchases, maintain coin balances, and determine access to premium chapters.
- Respond to support inquiries, troubleshoot issues, and communicate important updates about the service.
- Secure our systems, prevent fraud, and comply with legal obligations, including verifying App Store / Google Play purchase receipts.
- Improve product quality through aggregated analytics (e.g., popular content, overall engagement). Aggregated reports do not identify individual users.
3. Sharing and Disclosure
We do not sell personal data. We share information only with:
- Service providers that host our infrastructure or deliver functionality, such as Amazon Web Services (content storage), authentication providers (Apple, Google), and analytics or error monitoring tools.
- Payment platforms (Apple App Store, Google Play) to validate purchases, comply with platform requirements, and issue refunds where applicable.
- Legal authorities when required to comply with applicable law or enforce our rights.
4. Data Retention
We retain account, purchase, and reading history for as long as your RedSofa account remains active, or as needed to provide services and comply with legal obligations. You may request deletion of personal data by contacting us; when feasible, we will remove or anonymize information that is no longer required.
5. Your Rights and Choices
- Access and correction: You can request a copy of the personal data we hold about you and ask for corrections.
- Deletion: You may request deletion of your RedSofa account and associated personal data, subject to our retention obligations.
- Communication preferences: You can opt out of non-essential communications by following unsubscribe instructions or contacting us.
- Apple ID privacy: When using Sign in with Apple, you may revoke permissions from your Apple ID privacy settings at any time.
6. International Transfers
Personal data is processed in the United States and other regions where our service providers operate. We apply safeguards consistent with this Policy and applicable law when transferring data internationally.
7. Children’s Privacy
RedSofa is not directed to children under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the new policy at this URL and update the “Last updated” date. Significant changes may also be communicated in-app or via email.
9. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
RedSofa Compliance Team
Email: Redsofa2025@outlook.com